Allergy Warning: Work takes place in a home with Pets. Please be aware of this before commissioning if you have allergies.
Must be 18 years or older to commission. IF you are under 18, a parent or guardian may commission instead however ALL communication, payments, etc. will be done through the parent or guardian ONLY! A picture of a valid government issued ID is REQUIRED before the commission will be accepted.
Your estimated completion date is an estimate, not a guarantee. I will not work to deadlines specifically because life happens and delays may occur. If any delays are to be expected all clients will be informed and updated as necessary. I would rather deliver a quality product rather than a rushed one.
You can always track our progress on our Trello
Measurements will be required for your suit to fit properly. For Fullbody suits a DTD (Duck tape dummy) is highly recommended for the best fit.
I work primarily through Paypal and Square; USD
Fursuit parts (tails, paws, etc.) must be paid in full before work is started.
Large projects, such as partials and fullsuits Require a Non-Refundable 30% down payment within a week of being accepted. Payment plans can be worked out.
As a general rule:
-30% is nonrefundable.
-Once work on your product has started 50% is nonrefundable.
-Once your product is received 100% of your payment is non refundable.
If necessary, a full refund will only be issued if materials have NOT been ordered or work has not been started if materials are on hand. Only partial refunds can be given after work has started. Refunds will be handled on a case by case scenario.
Shipping is supplied by the commissioner (you) it is an additional cost and is not included in the quote. The shipping cost will be finalized upon completion of the item(s) and the commissioner will not be charged until then to avoid miscalculations. The shipping cost will therefore be a separate charge and must be paid for before the commissioned piece can be sent.
Products will not be shipped until it is paid for in full (including shipping).
Again I can give an estimate for time of completion but any specific date is not a guarantee. I will only ship an item when I have completed it to the best of my ability and confident it is of the best quality I can provide.
Commissioner will be notified of any delays and when item has been shipped. Commissioners will be provided with tracking information
You will be alerted when work begins and will receive work-in-progress photos as I see fit. This is to ensure product satisfaction. You may decline receiving WIP photos at any point.
Any issues upon receiving the commissioned piece will be happily repaired (holes, ripped seams, etc.) as long as it has been noticed within 14 days of being received**. After this time any repairs needed will be at a cost to the commissioner. I encourage you to thoroughly inspect your item upon arrival for any issues. Shipping cost for repairs must be paid for by the customer.
** This does Not include damages made to the item by user error or poor care. This will be determined case by case.
We do not offer suit modifications for SPH, or repairs on suits that have been modified by the owner for such use. If a client is determined enough to commission a suit from us with such intended purposes, we request that the buyer commission a second suit with the stipulation that one be reserved for public interaction use only. We will not offer repairs for suits used for any NSFW purposes.
Any products made by Pockett Creations will be photographed before being shipped and in between stages of creation and saved in a document/portfolio of my own for future uses (i.e. uploaded to websites and social media).
I have the right to decline, cancel, or refuse a commission for any reason. In any case a partial or full refund may be offered depending if materials have been ordered or work has begun.